Help & FAQs

The concept of a service charge is not new as it is commonly levied in hotels, restaurants and cafes. Like all establishments in the Food & Beverage industry, Catering is service based. The implementation of a 10% service charge will cover administrative and processing costs of waste management, labour and equipment setup.

Unfamiliar to many, considerable resources are spent on:

(i) Procuring and maintaining buffet equipment (ie. table skirting is washed after every usage, food warmers are cleaned after each event etc)

(ii) Manpower and disposal charge to collect and process food waste,

(iii) Labour cost for delivery and setup of each order

While we have been absorbing this cost for years, rapidly rising overheads and cost of labour has proved to be demanding for us to continue to do so.

Mini buffets are ideal for events with a smaller number of people – great for casual gatherings and office lunches! Food comes in disposable microwaveable trays that are dropped off at the location. Please note that buffet setup, tables and warmers will not be provided for mini buffets.

Regular buffets normally cater for a larger group of people. Food comes with complete table layout, skirting and warmers.

We pride ourselves for using only quality ingredients and our servings cater to the exact number of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As certain popular dishes may run out faster than other dishes, we would encourage you to increase the quantity catered for your guests.

Yes. Full set of disposable cutleries and serviettes will be provided for all menus – Mini Buffet, Regular Buffet, Executive Bento and Seminar Packages. Cutleries are provided based on 1:1. Should you require extras, they can be purchased at $1 per set.

The collection time will be 4 hours from the time of delivery or by 10.30pm, whichever is earlier. For collections after 10.30pm (same day) or the following day, an additional fee of $100 to $200 will be chargeable.

Eg. If the time of delivery for the buffet is 2pm, the collection time will be at 6pm.

Based on NEA’s guidelines, food is best consumed within 4 hours. Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.

Yes. Dish tags are provided for all orders with full buffet setup.

The colour of the table skirting is dark gold.

No. We do not provide additional decorations for corporate events, however, thematic set-up service is available. Please call us at 6250 1112 for more information.

You can order via the following channels:

• Telephone: 6250 1112
• Email: sales@chillimanis.com.sg
• Online: wordpress-676225-2845945.cloudwaysapps.com

After placing your order, our Sales Representatives will get in touch with you to confirm the order.

Our operating hours are as follows:

We are located at:
1 Enterprise Road, Singapore 629813

Other charges include GST and/or charges applicable to services engaged for the event.

To place an order, we do require a minimum of 3 working days notice (72 hours) for processing. We strongly recommend that you place your orders earlier during peak periods like Chinese New Year and Christmas to avoid disappointment.

In the event you need to cancel your order, please contact us by phone or email. Please note that an administrative charge of $30 will be imposed for the cancellation.

Cancellation 1 Working Day Before Event
• Subjected to a 50% cancellation charge on the total amount. Balance 50% will be refunded.

Cancellation On Actual Event Day
• If the order cancellation is made on the event date itself, a 100% cancellation charge shall apply. There will be no refund.

*Working day refers to Monday to Friday, excluding weekends and public holidays.

We provide an SOS Buffet Express service for last minute buffet orders catering for up to 500 pax. Delivery can be done within 3 hours from order confirmation to delivery. Give us a call at 6250 1112 to order right away!

*Menu and dishes are subject to availability.

Chilli Manis accepts payment methods like Credit Cards, Debit Cards, PayNow & Bank Transfer. Note that pre-payment 2 working days prior to the event is required

A 3% administratve charge on top of the total bill is applicable for Credit & Debit Cards payments. The prevailing GST is chargeable on the administrative charge

Cheques must be crossed and made payable to “Chilli Manis Catering Pte Ltd”.

To allow our Catering Consultants to go through your order requirements and details with you, payment can only be done via cash or cheque upon delivery or via credit card 2 days prior to order date, unless otherwise stated.

The delivery charges are as follows:

Please note that an additional surcharge of $10 is applicable for the following locations:

• Offshore areas
  • Jurong Island
  • Sentosa

• Central areas denoted by the first 2 digits of the postal code
  • Robinson – 01, 04, 05, 06, 07, 08
  • Marina Square – 03, 17
  • Orchard – 22, 23
  • Bras Basah – 18, 19

Yes. An additional fee of $50 to $100 is applicable for delivery to venues without lift landing.

Yes. We deliver everyday!

Yes, self-collection is available at 2 locations: 1 Enterprise Road Singapore 629813 (West) & 1 Kaki Bukit Road 1, Enterprise One #05-03/04 Singapore 415934 (East)

• Stool – $1.00 (w/GST $1.07) per piece
• PVC chair (with backrest) – $2.50 (w/GST $2.14) per piece
• Table (rectangle) with skirting – $15.00 (w/GST $16.05) per piece (4ft x 2.5ft)
• Table (round) with table cloth – $20.00 (w/GST $21.40) per piece (5ft diameter)

Additional warmers and burners are not available for rent or purchase.